Returns & Order Help

• 30-day return window
• item must be unused and in original condition and packaging
• must be purchased directly from our website

• Custom kits, unless damaged or defective
• Clearance or sale items marked at reduced prices

• Email [email protected] with order details
• If parcel is still in transit, customer should accept it first
• Prepaid return labels may be available
• Label fees may apply for Alaska, Hawaii, and Puerto Rico
• International return shipping is the customer’s responsibility
• Keep the tracking receipt until the process is complete

• Refund is reviewed after the return arrives back
• Item is inspected
• Approved refunds go to original payment method
• Processed within 5 business days after receipt and inspection

• Customers can email support for exchange help

• Contact within 24 hours
• Use subject line: CANCEL ORDER
• Include order number
• Some USA stock items may ship the same day
• Shipped orders cannot be cancelled
• Custom kits already in production cannot be cancelled

• All orders include package protection
• Damaged or lost-in-transit orders may be reviewed for replacement or refund
• Outer packaging damage alone does not qualify if the item inside is fine

• Wrong product
• Wrong version/specification
• Missing accessories
• Incomplete order
• Replacement shipment sent at no extra cost

Missing Diamonds

• Replacement drills can be provided if colors are missing from the kit
• Refunds are issued for missing diamonds alone when the issue can be resolved with a replacement

Minor canvas dents or creases

• Can sometimes be improved by laying the canvas flat carefully over time
• Serious cases that affect use may qualify for a replacement canvas

• Check around the property
• Check with neighbours
• Check with the local carrier
• Once marked delivered, parcel is no longer considered lost in transit
• No responsibility for stolen or missing packages after delivery
• Recommend secure delivery addresses

• Delivery estimates are not guarantees
• Delays caused by carriers, customs, weather, or outside events do not qualify for compensation
• You still help track the parcel and keep the customer informed

• Customer should make sure address is correct before checkout
• Incorrect or incomplete addresses may cause delay or loss
• If they contact you quickly enough, you may still update it before shipping